Privacy Policy

Last updated: 4th Dec 2025
Website: www.peerspractice.com
Clinic: Peers Practice
Locations: London & Oxford, UK

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1. Introduction

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At Peers Practice, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our Five Element Acupuncture services.

By using this website, you agree to the terms outlined below.

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2. Information We Collect

2.1 Information You Provide Directly

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You may provide personal information when you:

• Contact us via email, phone, or our website

• Enquire about or book an appointment

• Attend a consultation or treatment

This may include:

• Name

• Email address

• Phone number

• Appointment details

• Information shared in enquiries or message forms

• Health information, medical history, and treatment notes (for clients)

All health information is treated with strict confidentiality and stored securely.

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2.2 Automatically Collected Information

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When you visit our website, we may automatically collect:

• IP address

• Browser and device information

• Pages visited

• Time spent on the site

• Cookies and analytics data

This helps us monitor performance and improve your experience.

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3. How We Use Your Information

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We may use your data to:

• Respond to enquiries

• Arrange and manage appointments

• Provide acupuncture treatment and maintain accurate clinical records

• Communicate important updates or information you request

• Improve our website and services

• Meet legal and regulatory obligations

We do not sell your data or share it for marketing purposes.

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4. Legal Basis for Processing (GDPR)

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We process your information under the following bases:

• Consent – when you contact us or opt in to communications

• Contract – when providing treatments or responding to enquiries

• Legal obligation – maintaining treatment records as required by UK law

• Legitimate interests – ensuring website functionality and service improvement

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5. How We Store and Protect Your Data

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Peers Practice takes data protection seriously and uses appropriate technical and organisational measures, including:

• Secure digital storage systems

• Password-protected devices

• Limited authorised access

• Encrypted communication where possible

• Regular data audits and reviews

Health records are stored securely and retained for the legally required period (usually 7 years after your last treatment, or longer for minors).

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6. Sharing Your Information

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We only share personal information when necessary and lawful, such as:

• With healthcare practitioners, but only with your explicit consent

• With legal or regulatory authorities if required

• With trusted service providers (e.g., website hosting or booking software) that meet GDPR standards

Your health information is never shared without your explicit permission unless legally required.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site.

Cookies help us:

• Improve website performance

• Monitor site traffic

• Enhance user experience

You can disable cookies at any time in your browser settings.

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8. Your Rights (UK GDPR)

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You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate information

• Request deletion of data where applicable

• Withdraw consent at any time

• Restrict or object to certain types of processing

• Request a copy of your data in a portable format

To exercise these rights, contact us using the details below.

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9. Third-Party Links

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Our website may contain links to external websites. We are not responsible for their content or privacy practices.

 

10. Contact Us

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If you have any questions about this policy or wish to make a data request, contact:

Peers Practice
Email: [Insert email]
Phone: [Insert phone number]
Locations: London & Oxford, UK

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11. Changes to This Privacy Policy

We may update this policy occasionally. The date at the top indicates the latest version.